Terms of Service

1. Overview

These Terms of Service apply to your access to and use of zovarel.com, including browsing our website, placing orders, making payments, requesting shipping support, submitting return or refund requests, and using any related services provided through our website.

2. Acceptance of Terms

By accessing zovarel.com or placing an order through our website, you agree to be bound by these Terms of Service and all policies referenced in these terms. If you do not agree with these terms, you should not use our website or place an order.

3. Website and Products

We operate an online jersey and sportswear website. Our products may include sports jerseys, basketball jerseys, baseball jerseys, ice hockey jerseys, jackets, polos, shorts, hats, and related apparel items. Product availability, colors, sizes, prices, and descriptions may change without prior notice.

4. Customer Responsibilities

You are responsible for providing accurate account information, billing information, shipping information, contact details, and order details when placing an order. Incorrect, incomplete, or outdated information may result in payment failure, processing delays, failed delivery, return of package, or additional fees.

5. Product Information

We make reasonable efforts to display product descriptions, images, colors, sizes, prices, and availability accurately. However, slight differences may occur due to screen settings, lighting, production batches, measurement methods, or product updates. Minor differences in color, fit, or appearance do not always constitute a product defect.

6. Orders

After you place an order, we may send an order confirmation to the email address provided at checkout. Order confirmation does not guarantee final acceptance if there is a pricing error, stock issue, payment failure, fraud risk, address problem, or other operational issue. We reserve the right to cancel or refuse an order where necessary.

7. Pricing and Availability

Prices are displayed on the website and may be changed at any time. Product availability is not guaranteed until the order is confirmed and processed. If an item becomes unavailable after purchase, we may contact you to offer a replacement, adjustment, cancellation, or refund.

8. Payment Terms

Payments must be completed through the available payment methods shown at checkout. We may accept payment methods such as Visa, Mastercard, American Express, Discover, Klarna, Apple Pay, Google Pay, PayPal, and other supported payment options. For more details about transaction currency, payment security, payment failure, disputes, and refunds, please review our Payment Policy.

9. Payment Security

Payments may be processed by secure third-party payment providers such as Stripe, PayPal, Klarna, Apple Pay, Google Pay, and card network-supported systems. We do not store full card numbers, CVV codes, PayPal login credentials, or complete wallet authentication details on our website servers.

10. Shipping Terms

We provide shipping services to the United States, Europe, Australia, and other regions worldwide, subject to carrier coverage, customs requirements, local delivery restrictions, and operational conditions. Order processing time, delivery estimates, shipping fees, tracking updates, signature requirements, damaged packages, and customs terms are explained in our Shipping Policy.

11. Delivery Responsibility

Customers are responsible for providing a complete and accurate shipping address. Delivery times are estimates only and may be affected by customs clearance, carrier delays, weather conditions, local holidays, remote-area delivery, or other circumstances beyond our control. Once an order has been shipped, address changes may not be available.

12. Customs, Duties, and Import Fees

For orders delivered outside the United States, customs duties, import taxes, VAT, brokerage fees, clearance fees, or other local charges may apply depending on the destination country or region. These charges are generally the responsibility of the customer unless clearly stated otherwise at checkout. Please see our Shipping Policy for more details.

13. Returns and Refunds

Return eligibility, return windows, return conditions, non-returnable items, return authorization, return shipping responsibility, damaged or incorrect item claims, refund review, and refund timing are governed by our Return & Refund Policy. Customers should review that policy before submitting a return or refund request.

14. Apparel Return Conditions

Because we sell jerseys and apparel-related products, returned items must meet the applicable clothing return requirements. Items generally must be unused, unworn, unwashed, odor-free, stain-free, undamaged, and returned with original tags, labels, packaging, accessories, and included items where applicable.

15. Privacy and Personal Information

Your use of our website and submission of personal information are governed by our Privacy Policy. This may include information collected for order processing, payment verification, shipping, customer support, returns, refunds, fraud prevention, website security, legal compliance, and payment dispute support.

16. Account and Website Security

You are responsible for keeping your account login information secure if you create an account on our website. You agree not to misuse the website, interfere with website security, attempt unauthorized access, upload harmful code, disrupt checkout systems, or use the website for fraudulent or unlawful purposes.

17. Intellectual Property

All website content, including text, images, graphics, product layouts, logos, design elements, page structure, and other materials displayed on zovarel.com, is owned by us or used with permission. You may not copy, reproduce, distribute, modify, or commercially use website content without prior written permission.

18. Limitation of Liability

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, product purchase, delivery delay, payment issue, return request, or inability to use our services. Our total liability, where legally allowed, is limited to the amount paid for the relevant order.

19. Governing Law and Court Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of the People’s Republic of China, without regard to conflict of law principles. Any dispute, claim, or legal proceeding arising from or relating to these Terms of Service, your use of zovarel.com, or any order placed through our website shall be resolved by the competent courts in China, unless applicable consumer protection laws require otherwise.

20. Contact Information

If you have questions about these Terms of Service, orders, payments, shipping, returns, refunds, privacy, or website use, please contact us by email at service@zovarel.com. You may also reach us by phone at +86 17605926420 or by mail at Unit 9, Basement Level 1, Building A, Yinpan Xinyuan, No. 40 Xinzhai Road, Xingguan Road Subdistrict, Nanming District, Guiyang City, Guizhou Province.