Return & Refund Policy

1. Return Window

This Return & Refund Policy applies to orders placed through zovarel.com. We sell jersey and sportswear-related products. Customers may request a return within 30 days after receipt of the goods. Return requests submitted after this 30-day period may not be accepted unless required by applicable law.

2. Return Eligibility

To be eligible for return, items must be unused, unworn, unwashed, odor-free, stain-free, and in resalable condition. All original tags, labels, packaging, accessories, and included items must be returned together. For apparel products such as jerseys, shorts, jackets, polos, and hats, reasonable try-on is permitted, but items must not show signs of wear, washing, sweat, perfume, deodorant marks, stains, damage, alteration, or misuse.

3. Non-Returnable Items

Items marked as final sale, clearance, or non-returnable on the product page are not eligible for return unless they arrive damaged, defective, or incorrect. Custom-made, personalized, or specially produced products are not eligible for return or exchange unless there is a verified quality issue or an error caused by us.

4. Return Process

To request a return, please contact us at service@zovarel.com within the return window. Please include your order number, the item you wish to return, the reason for return, and clear photos if the item is damaged, defective, incorrect, or otherwise problematic. Returns must be approved before the item is sent back.

5. Return Authorization

After reviewing your return request, we will confirm whether the return is approved and provide return instructions if applicable. Unauthorized returns, returns sent to the wrong address, or returns sent without prior approval may be refused or may not be processed. The return address may differ from the address shown on the original parcel, invoice, or website contact information.

6. Damaged, Defective, or Incorrect Items

Please inspect your order carefully upon delivery. If you receive a damaged, defective, missing, or incorrect item, contact us within 48 hours after receipt at service@zovarel.com. Please provide your order number, a brief description of the issue, clear photos of the item, photos of the packaging, and photos of the shipping label or waybill. This information helps us review the case, verify the issue, and resolve the matter properly.

7. Size, Fit, and Color Differences

Because jerseys and apparel products may vary slightly in fit, fabric feel, and color appearance due to sizing standards, display settings, lighting, or production batches, minor differences are not always considered defects. Customers are responsible for checking the size chart, product description, and order details before placing an order. If the wrong size or style is selected by the customer, the return may be treated as a customer-preference return.

8. Return Shipping Costs

Return shipping costs depend on the reason for return. If the return is due to customer preference, incorrect size selection, unwanted item, or other customer-related reason, the customer is responsible for return shipping costs. If the return is due to our error, a verified defective item, or an incorrect item sent by us, we may provide a return label, reimburse reasonable return shipping costs, or offer another appropriate solution after review.

9. Original Shipping Fees

Original shipping fees are generally non-refundable unless the return is caused by our error, a verified product defect, an incorrect item sent by us, or where otherwise required by law. If an order received free shipping and is later returned for customer-related reasons, any applicable shipping cost adjustment may be deducted from the refund where permitted by law.

10. Refund Review and Timing

After we receive the returned item, we will inspect it to confirm whether it meets the return conditions. If approved, the refund will be issued to the original payment method. Refunds are usually processed within 7 business days after return inspection and approval. The time it takes for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

11. Refused, Unclaimed, or Failed Deliveries

If a package is refused, unclaimed, returned due to failed delivery attempts, or returned because of an incorrect or incomplete address provided by the customer, any additional shipping fees, return shipping costs, carrier charges, or handling costs may be deducted from any applicable refund. Refund eligibility will be reviewed after the package is returned and inspected.

12. Payment Disputes and Contact Information

To help resolve order issues efficiently, please contact us before opening a payment dispute or chargeback. We keep order records, payment records, shipping information, tracking details, delivery confirmation, return communications, photos, and inspection evidence to help review refund requests and payment disputes. If you have questions about returns, refunds, damaged items, or order issues, please contact us by email at service@zovarel.com, phone at +86 17605926420, or mail at Unit 9, Basement Level 1, Building A, Yinpan Xinyuan, No. 40 Xinzhai Road, Xingguan Road Subdistrict, Nanming District, Guiyang City, Guizhou Province.