Frequently Asked Questions

We sell jersey and sportswear-related products, including sports jerseys, basketball jerseys, baseball jerseys, ice hockey jerseys, jackets, polos, shorts, hats, and related apparel items.

We currently provide shipping services to the United States, Europe, Australia, and other regions worldwide. Shipping availability may vary depending on carrier coverage, customs requirements, local delivery restrictions, and operational conditions.

Orders are usually processed within 1–4 business days after payment is successfully confirmed. Business days do not include weekends or public holidays.

Shipping fees depend on the delivery destination. U.S. shipping is USD $5.99, Europe shipping is USD $14.99, Australia shipping is USD $15.99, and other worldwide regions are USD $17.99.

Free shipping is available only for orders delivered to the United States with an order total of USD $89.00 or more. Free shipping is not currently available for Europe, Australia, or other worldwide regions.

Estimated delivery time after shipment is usually 7–15 business days for the United States, 8–18 business days for Europe, 10–20 business days for Australia, and 10–25 business days for other worldwide regions.

Yes. After your order has been shipped, tracking information will usually be sent to the email address provided at checkout. Tracking updates may take 48–72 hours to appear after the package has been handed over to the carrier.

Some deliveries may require a signature depending on the destination, carrier policy, order value, or local delivery rules. If no one is available, the carrier may attempt redelivery, leave a notice, deliver to a pickup location, or return the package according to its procedures.

Please contact us at service@zovarel.com as soon as possible. Customers are responsible for providing complete and accurate shipping information. Once an order has been shipped, address changes may not be available.

For U.S. domestic orders, there are no customs duties or import taxes. For orders delivered outside the United States, customs duties, import taxes, VAT, brokerage fees, clearance fees, or other local charges may apply and are generally the customer’s responsibility.

Please inspect your package carefully upon delivery. If the package or item arrives damaged, defective, missing, or incorrect, contact us within 48 hours after receipt at service@zovarel.com with your order number, clear item photos, packaging photos, and shipping label or waybill photos.

Customers may request a return within 30 days after receipt of the goods. Return requests submitted after this 30-day period may not be accepted unless required by applicable law.

Returned jersey and apparel products must be unused, unworn, unwashed, odor-free, stain-free, undamaged, and in resalable condition. Original tags, labels, packaging, accessories, and included items must be returned together.

Custom-made, personalized, or specially produced products are not eligible for return or exchange unless there is a verified quality issue or an error caused by us.

If the return is due to customer preference, incorrect size selection, unwanted item, or another customer-related reason, the customer is responsible for return shipping costs. If the return is due to our error, a verified defect, or an incorrect item, we may provide a return label, reimburse reasonable return shipping costs, or offer another suitable solution after review.

Approved refunds are issued to the original payment method and are usually processed within 7 business days after the return has been inspected and approved or after the refund request has been confirmed as eligible. Bank or payment provider posting times may vary.

We accept available payment methods shown at checkout, including Visa, Mastercard, American Express, Discover, Klarna, Apple Pay, Google Pay, and PayPal. All transactions are generally processed in United States Dollars (USD).

You can review our full Shipping Policy, Return & Refund Policy, Payment Policy, and Privacy Policy. For additional questions, please contact us at service@zovarel.com, +86 17605926420, or Unit 9, Basement Level 1, Building A, Yinpan Xinyuan, No. 40 Xinzhai Road, Xingguan Road Subdistrict, Nanming District, Guiyang City, Guizhou Province.