Shipping Policy

1. Shipping Coverage

This shipping policy applies to orders placed via zovarel.com. We are a website selling jerseys and currently offer shipping to the United States, Europe, Australia, and other regions worldwide. Specific delivery service availability may vary depending on the final destination, carrier service coverage, customs requirements, local delivery restrictions, or operational conditions at the time of shipment.

2. Order Processing Time

Orders are usually processed within 1–4 business days after payment is successfully confirmed. Business days do not include weekends or public holidays. During peak seasons, promotional periods, public holidays, or high order volume, processing time may be slightly extended.

3. Shipping Fees, Delivery Time, and Free Shipping

Shipping fees, estimated delivery times, and free shipping eligibility are based on the delivery destination. For orders delivered to the United States, the shipping fee is USD $5.99, free shipping is available for orders of USD $89.00 or more, and the estimated delivery time is usually 7–15 business days after shipment. For orders delivered to Europe, the shipping fee is USD $14.99, free shipping is not currently available, and the estimated delivery time is usually 8–18 business days after shipment. For orders delivered to Australia, the shipping fee is USD $15.99, free shipping is not currently available, and the estimated delivery time is usually 10–20 business days after shipment. For orders delivered to other regions worldwide, the shipping fee is USD $17.99, free shipping is not currently available, and the estimated delivery time is usually 10–25 business days after shipment.

4. Delivery Time Notice

Estimated delivery time begins after the order has been shipped, not from the date the order is placed. Delivery times are estimates only and may be affected by customs clearance, carrier delays, weather conditions, local holidays, remote-area delivery, incorrect address information, or other circumstances beyond our control.

5. Logistics Carriers

We work with third-party logistics carriers and delivery partners to fulfill and deliver orders. The specific carrier used for your order may vary depending on the destination, package size, shipping route, warehouse availability, and carrier service conditions. Final delivery may be completed by local postal services or regional delivery companies in the destination country or area.

6. Tracking Information

After your order has been shipped, tracking information will usually be sent to the email address provided at checkout. Tracking updates may take 48–72 hours to appear after the package has been handed over to the carrier. If tracking information does not update immediately, please allow additional time for the carrier system to refresh.

7. Delivery and Signature

Some deliveries may require a signature upon receipt, depending on the destination, carrier policy, order value, or local delivery rules. If no one is available to receive the package, the carrier may leave a delivery notice, attempt redelivery, deliver the package to a pickup location, or return the package according to its service procedures.

8. Incorrect or Incomplete Addresses

Customers are responsible for providing complete and accurate shipping information at checkout. Incorrect, incomplete, or undeliverable addresses may cause delays, failed delivery, return of the package, or additional shipping charges. If you notice an address error after placing an order, please contact us at service@zovarel.com as soon as possible. Once an order has been shipped, address changes may not be available.

9. Damaged, Lost, or Problem Packages

Please inspect your package carefully upon delivery. If your package arrives damaged, the item is damaged, the package is missing, or there is another delivery-related issue, please contact us within 48 hours after receipt at service@zovarel.com. Please include your order number, a brief description of the issue, clear photos of the item, photos of the packaging, and photos of the shipping label or waybill so that we can review the case with the carrier.

10. Customs Duties, Taxes, and Contact Information

For orders delivered within the United States, there are no customs duties or import taxes for domestic U.S. orders. For orders delivered outside the United States, customs duties, import taxes, VAT, brokerage fees, clearance fees, or other local charges may apply depending on the destination country or region. These charges are not included in the product price or shipping fee unless clearly stated at checkout, and they are the responsibility of the customer if incurred. If you have questions about shipping, delivery, tracking, customs, damaged packages, or other order-related matters, please contact us by email at service@zovarel.com, phone at +86 17605926420, or mail at Unit 9, Basement Level 1, Building A, Yinpan Xinyuan, No. 40 Xinzhai Road, Xingguan Road Subdistrict, Nanming District, Guiyang City, Guizhou Province.