Privacy Policy

1. Overview

This Privacy Policy explains how zovarel.com collects, uses, stores, protects, and shares personal information when customers visit our website, place an order, make a payment, request shipping support, submit a return or refund request, contact customer service, or use any related service on our website.

2. Our Website and Products

zovarel.com is an online jersey and sportswear website. We sell jersey-related products such as sports jerseys, apparel, hats, shorts, jackets, polos, and related items. The information we collect is used only as reasonably necessary to operate our store, process orders, provide customer service, arrange shipping, handle returns, prevent fraud, and comply with legal obligations.

3. Information We Collect

We may collect information you provide directly, including your name, billing address, shipping address, email address, phone number, order details, product selections, size selections, customer service messages, return or refund requests, payment-related order status, and any other information you submit through zovarel.com.

4. Order and Shipping Information

To process and deliver orders, we collect information necessary for fulfillment, including recipient name, delivery address, phone number, email address, purchased items, shipping destination, shipping method, tracking number, delivery status, carrier updates, and related order communication. This information is used to support delivery to the United States, Europe, Australia, and other regions worldwide.

5. Shipping Policy-Related Data

Because we provide shipping services to multiple regions, we may use customer order and delivery information to calculate shipping fees, confirm shipping availability, provide tracking updates, review delivery issues, and support shipping-related claims. Orders are usually processed within 1–4 business days after payment is successfully confirmed, and delivery times may vary by destination, carrier coverage, customs clearance, local restrictions, and operational conditions.

6. Payment Information

Payments on zovarel.com may be processed by independent third-party payment service providers, including Stripe and PayPal. We do not store, receive, or have access to customers’ full card numbers, CVV codes, PayPal login credentials, complete wallet credentials, or full payment authentication information.

7. Stripe Payment Security

When you pay through Stripe, your payment information is handled directly through Stripe’s secure payment infrastructure. Stripe may use encryption, tokenization, fraud screening, risk review tools, card network security controls, and payment authentication methods where applicable. We may receive limited transaction information such as payment status, payment amount, transaction reference, payment method type, risk review result, refund status, and order confirmation details, but we do not store complete payment card data on our website servers.

8. PayPal Payment Security

When you pay through PayPal, your payment information is handled directly by PayPal through its own secure payment system. We do not receive or store your PayPal password, full account credentials, or complete payment authentication details. We may receive limited order and transaction information such as payment status, payment amount, transaction ID, refund status, and payer confirmation details as needed to complete the order and provide customer support.

9. Transaction Currency

Orders, shipping fees, refunds, and payment transactions on zovarel.com are generally processed in United States Dollars (USD), unless another currency is clearly displayed at checkout. If your payment account uses another currency, your bank, card issuer, Stripe, PayPal, or other payment provider may apply currency conversion rates or additional fees according to their own policies.

10. How We Use Personal Information

We use personal information to process orders, confirm payments, arrange shipping, provide tracking updates, respond to customer service requests, review damaged package claims, handle returns and refunds, verify incorrect or missing item reports, prevent fraud, maintain website security, improve website performance, comply with legal obligations, and keep accurate business records.

11. Jersey and Apparel Support Information

When you contact us about jerseys, basketball jerseys, baseball jerseys, ice hockey jerseys, jackets, polos, shorts, hats, sizes, colors, materials, fit, care instructions, damaged items, incorrect items, or other product-related questions, we may use the information you provide to answer your request and support your order.

12. Shipping, Return, and Refund Support

We may use order records, shipment records, tracking updates, delivery confirmation, return authorization records, product photos, packaging photos, waybill or shipping label photos, customer messages, and refund records to review shipping issues, damaged package claims, return requests, refund eligibility, and payment dispute cases. If a package or item arrives damaged, customers should contact us within 48 hours after receipt so that we can review the issue properly.

13. Stripe and Payment Dispute Support

To support fair and accurate review of Stripe disputes, chargebacks, unauthorized transaction claims, refund claims, or order-related investigations, we may retain and submit relevant order evidence to Stripe, PayPal, banks, card networks, or other payment processors. This may include order confirmation, payment confirmation, customer communication, billing and shipping information, tracking number, delivery status, carrier confirmation, return authorization, refund records, product photos, packaging photos, and proof of customer support communication.

14. Technical Information We Collect

When you visit zovarel.com, we may automatically collect technical information such as IP address, browser type, device type, operating system, pages viewed, referring pages, date and time of visit, session information, cookies, error logs, security logs, and general website usage data. This information helps us maintain website security, improve website performance, detect fraud, and troubleshoot technical issues.

15. Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember cart contents, support checkout functionality, measure website performance, improve user experience, prevent fraud, and support marketing or analytics where permitted by law. You may adjust cookie settings through your browser, but some website functions may not work properly if cookies are disabled.

16. Information Security Measures

We use commercially reasonable technical and organizational measures to protect personal information. These measures may include HTTPS and SSL/TLS encryption for data transmission, secure checkout connections, access controls, limited staff access based on business need, password protection, website firewall tools, malware monitoring, security logging, regular software updates, backup procedures, fraud detection tools, and internal review procedures for sensitive order or payment-related records.

17. Payment Data Protection Measures

To protect payment-related information, full card numbers, CVV codes, and full payment authentication details are processed by third-party payment providers such as Stripe and PayPal instead of being stored on our website servers. We only receive limited transaction records needed for order confirmation, refund processing, fraud prevention, accounting, customer support, and dispute evidence. Access to payment-related order records is limited to authorized personnel or service providers with a legitimate business need.

18. Sharing Information with Service Providers

We may share necessary information with trusted service providers who help us operate our business, including payment processors, shipping carriers, delivery partners, fraud prevention tools, email service providers, analytics providers, hosting providers, technical support providers, customer service tools, and order management systems. These providers may only use the information as necessary to provide services to us or as required by law.

19. GDPR Privacy Rights for European Customers

If you are located in the European Union, the European Economic Area, or another region where GDPR-style privacy laws apply, you may have rights under applicable privacy laws. These rights may include the right to access your personal data, correct inaccurate data, request deletion, restrict processing, object to certain processing, request data portability, withdraw consent where processing is based on consent, and lodge a complaint with a relevant data protection authority.

20. Legal Bases Under GDPR

Where GDPR applies, we process personal information based on appropriate legal bases, including performance of a contract when processing orders, payments, shipping, returns, and refunds; legitimate interests when preventing fraud, maintaining website security, improving services, and handling disputes; consent where required for certain cookies or marketing activities; and legal obligations where we must keep tax, accounting, transaction, shipping, or compliance records.

21. Data Retention and International Transfers

We retain personal information only for as long as reasonably necessary for order fulfillment, customer service, returns, refunds, shipping claims, Stripe or PayPal dispute support, fraud prevention, accounting, tax, legal compliance, and business record purposes. Because we provide worldwide shipping and work with international service providers, personal information may be processed or transferred outside your country or region. Where required, we use appropriate safeguards to protect transferred information.

22. Contact Us

If you have questions about this Privacy Policy, your personal information, payment privacy, Stripe or PayPal payment records, shipping records, return records, refund records, or privacy rights, please contact us by email at service@zovarel.com. You may also reach us by phone at +86 17605926420 or by mail at Unit 9, Basement Level 1, Building A, Yinpan Xinyuan, No. 40 Xinzhai Road, Xingguan Road Subdistrict, Nanming District, Guiyang City, Guizhou Province.